Terms & Conditions

Website Disclaimer

In regards to product descriptions, product labels, individual product  facts and various other informational content found throughout our website and included pages, we try our best to provide current and accurate information. If typographical errors appear on or within our website, we sincerely apologize and appreciate all help in identifying such errors so as to correct them as quickly as possible. Nonetheless, HobbywingDirect cannot be held responsible for typographical errors and assumes no responsibility for said errors.  

Returning Items

We do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason your order was incorrect, please contact us at sales-us@hobbywing.com. 

Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of ESC, motor, and accessories,  and other similar actions constitutes used merchandise. 

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.

Returns sent COD will not be accepted.

HobbywingDirect.com reserves the right to charge a 15% restocking fee on any merchandise returned for credit.

 Defective Merchandise

If you believe you receive defective merchandise, please email at support-hwna@hobbywing.com for return instructions. Defects found after the product is in use usually fall under manufacturer's limited warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you. More information, please visit our 'RMA & Warranty Service"  Please note that  RMA division (our certified engineers) will determine if the merchandise were defective after the proper inspection.

Refused Shipments

Refused or returned shipments in which HobbywingDirect.com incurs additional shipping fees will be assessed on the return credit.

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us or email at sales-na@hobbywing.com immediately.  Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Lost Boxes

If you feel a box has been lost in transit, please email at sales-na@hobbywing.com  with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 15 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please email at sales-na@hobbywing.com. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer. 

Shipping

We try our best to suit your need to deliver various shipping requirements. Please read terms and conditions under shipping information.